How Can I Return My Order?Updated 15 days ago

🔄 How Can I Return My Order?

We want you to love your GARD PRO purchase. If you're not fully satisfied, no problem — you have the right to return your order within 14 days of receiving it.

📩 Step 1: Contact Us Within 14 Days

To begin your return, please contact our support team within 14 days of delivery.

📧 Email us at [email protected]
Include your order number and the reason for your return.

ℹ️ Returns must be registered in advance — unannounced returns may not be processed.

📦 Step 2: Follow the Instructions Provided

Once we receive your return request, we’ll send you:

• The return address

• Step-by-step return instructions

• Details on how to properly package your item

Please return the item:

• Unused and in original condition

• In the original packaging, with all included accessories

• Using a tracked shipping method

🚚 Important: Customer Responsibility

You are responsible for the safe return of the package.
We recommend choosing a reliable courier and keeping the tracking number.

• If the item arrives damaged or with missing accessories, we will refund 70% of the original purchase price to reflect the loss in value.

🔁 Step 3: We Process Your Return

Returns are processed on Wednesdays, Thursdays, and Fridays.

Once we receive your item, our team will inspect it.
If the return meets our policy requirements, you will receive your refund within a few business days to your original payment method.

❓Need Help?

If you have not received an update within 10 business days of your return being delivered, or if you need assistance with your shipping label, just reach out — we’re happy to help:

📧 [email protected]