📦 My Return Has Been Delivered for a While — But I Haven’t Heard Anything

If your return has already been marked as delivered but you haven’t received any updates yet, don’t worry — this can happen for several reasons. Here’s what you should do:

✅ Step 1: Check the Expected Processing Timeline

Before taking action, confirm that the usual return processing window has passed.
We typically process returns on Wednesdays, Thursdays, and Fridays after the package is received.

📍 Tip: Returns delivered on Friday afternoon are processed during the next week’s return cycle.
You can double-check the return schedule in our Returns Processing article.

📤 Step 2: Send Us Your Delivery Confirmation

If the expected timeframe has passed and you haven’t heard from us:

• Email us a screenshot or photo of the tracking confirmation that shows your return was delivered.

• Send this to [email protected] along with your order number.

This helps us locate your package quickly and investigate any delays.

⏳ Step 3: Wait for Handling

Once we receive your delivery confirmation, our team will:

• Verify the package internally

• Begin the return inspection process

• Update you via email as soon as your refund is processed or further action is needed

We aim to handle all verified returns fairly and efficiently.

🧾 Final Note

If the tracking shows your return was delivered to our return address, we will always process it.
We are committed to offering a transparent and reliable return process, and your satisfaction is our priority.

If you’re unsure whether your return was received or simply want an update, feel free to contact us at any time.
📧 [email protected]