Troubleshooting Guide - GARD PRO Health Smartwatch 2Updated 15 days ago
🔄 Introduction
If you're experiencing difficulties with your GARD PRO Health Smartwatch 2, this troubleshooting guide is here to help. Whether you're unable to receive notifications, having trouble connecting your device to the GloryFitPro app, or not seeing accurate health data, this step-by-step guide walks you through the most common solutions. Let's get your watch back on track!
📚 Table of Contents – Troubleshooting Guide
Initial Pairing & Connection
▶️ How to connect your GARD PRO to the GloryFitPro app for the first time.Bluetooth Connection Problems
🔄 Steps to fix syncing or disconnection issues.Notifications Not Working
🔔 What to check if you're not receiving messages or alerts.Health Monitoring
🩺 How to use and troubleshoot heart rate, SpO₂, temperature, and more.GPS & Route Accuracy (sport functions)
🗺️ Ensuring correct tracking during your outdoor activities.Need More Help?
📬 Contact support and further resources.
📡 Initial Pairing & Connection
Step-by-step instructions to connect your GARD PRO Health 2 to the GloryFitPro app:
Open the GloryFitPro app.
Enter your email address.
Tap "Get Captcha".
Check your email and enter the 5-digit code in the app.
Tap "Login".
Info Sheet:
You will see an information screen about background activity.
Tap "Ignore" and fill in the required fields to proceed.
Select Device:
Tap "Select Device" and choose your GARD PRO Health 2 model.
Follow the on-screen instructions to pair.
The Bluetooth address will be stored automatically.
Activate Functions:
Tap the "Device" tab at the bottom of the app.
Enable features like SMS, WhatsApp, and Gmail notifications.
Custom Watch Face:
Tap and hold the home screen on your watch to switch between default faces.
Download new backgrounds via the app (up to 100 options).
📶 Bluetooth Connection Problems with the GARD PRO Health 2
Having trouble with the Bluetooth connection between your GARD PRO Health Smartwatch 2 and your phone? Don’t worry—this is a common issue that can usually be resolved with a few simple steps. Follow the guide below to restore your connection and keep your smartwatch working smoothly.
🔄 Step 1: Restart Devices
Restart your smartphone and GARD PRO
Power off your GARD PRO Health 2 by holding the side button for 3 seconds, then turn it back on.
📱 Step 2: Check Bluetooth Settings
On your smartphone, go to Settings > Bluetooth
Turn Bluetooth off, wait 5 seconds, then turn it back on
Make sure no other devices are currently connected to the GARD PRO
🔁 Step 3: Unpair and Reconnect via the App
Open the GloryFitPro app
Tap Device > Unbind to remove the current watch connection
Restart the app
Return to Device > Add Device and follow the steps to re-pair
⚠️ Important: Always pair your smartwatch through the GloryFitPro app, not through your phone's default Bluetooth settings.
📴 Step 4: Reset Bluetooth Settings (do not clear data unless instructed)
For persistent issues:
Go to your phone’s Settings > Apps > GloryFitPro > Storage
Tap Clear Cache (do not clear data unless instructed)
You can also reset network settings on your phone:
Go to Settings > System > Reset > Reset Network Settings
This will reset all Wi-Fi, Bluetooth, and mobile settings—reconnect to your networks afterwards
📍 Step 5: Keep Devices Close
Make sure your phone and smartwatch are within 1–2 meters during connection attempts. Walls, interference, or large metal objects can weaken the Bluetooth signal.
🆘 Still Not Connecting?
If you still can’t connect after following the above steps:
Ensure you are using the latest version of the GloryFitPro app
Try connecting the watch with a different phone to rule out device issues
Contact [email protected] with your watch model and phone type
We’re happy to help get your connection back on track!
📲 Notifications Not Working?
Follow these steps to troubleshoot app notifications:
App Settings in GloryFitPro:
Open GloryFitPro > Tap "Device" > Tap "App" or "App Reminder"
Enable notifications for WhatsApp, Facebook, Gmail, etc.
Smartphone Notification Access:
Go to your phone's Settings > Apps > GloryFitPro
Ensure all permissions are enabled (notifications, background activity, etc.)
App-Specific Settings:
Go to Settings > Apps > (e.g., WhatsApp)
Enable "Show Notifications" and "Show Previews" if available
🏃️ Start and Track a Workout
From Your Watch:
Swipe right > Tap "Training"
Select your sport (e.g., walking, running, yoga)
Tap the play icon to begin
Swipe right > Tap stop to end the workout
From the GloryFitPro App:
Open the app > Tap "Sport"
Add favorite sports (up to 4)
Tap "GO" to begin the workout
Stop after your session
Workout Data:
Time, heart rate, calories burned, route (via GPS)
View routes and stats by tapping the monthly distance overview
🩺 Health Monitoring
1. Heart Rate:
Swipe right on your watch > Tap "Heart Rate"
View results in real time
Enable auto-monitoring in the app under "Device > Heart Rate"
2. Blood Pressure:
Swipe right > Tap "Blood Pressure"
Manual measurement only (not via app)
3. SpO2 (Oxygen):
Swipe right > Tap "SpO2"
Or open app > Device > Blood Oxygen (auto/manual)
4. Temperature:
Open app > Device > Body Temperature
Automatic measurements only
5. Sleep Tracking:
Open GloryFitPro in background before sleeping
Tap "Sleep" on your watch before bed and let it auto-lock
🌐 GPS & Route Accuracy
No built-in GPS. Uses your phone's GPS.
Start workouts via the app to record GPS routes.
Set Location permission for GloryFitPro to "Always allow".
Keep Bluetooth active and phone nearby.
📞 Need More Help?
For code issues or notification problems: click "HERE" in the app to troubleshoot by model.
Still need help? Email: [email protected] and our team will assist you.
Stay active and connected with your GARD PRO Health 2 ✨